Is Schwab the only custodian?
Yes, today. Charles Schwab is the custodial platform we have wired for open, fund, trade, cash, alerts, and fee billing. Other custodial names are not on this page because they are not live. Ask in a demo if your book is somewhere else.
Are Principal, Vanguard, and Transamerica custodians here?
No. Those connections are workplace recordkeeping: they bring a participant’s plan into the household for contribution and allocation context. They do not run the advisory book. Schwab workplace recordkeeping is likewise separate from Schwab as the advisory custodian.
Do you replace our CRM?
Yes. Mission Control is the household CRM for this book. Athena replaces a separate CRM for those households. Leads, messages, exceptions, Athena AI history, and overnight work sit on that record. Athena does not replace the custodian or the books and records.
Are all six ad platforms live for every firm?
The product story is Facebook, Instagram, TikTok, Google, LinkedIn, and YouTube, with clicks landing in the wellness app after a compliance check and advisor approval. Rollout for a given firm is a talk-to-us item. See Ad tech and From ad to wealth client.
Is SendGrid our CRM or marketing email tool?
Neither. SendGrid is the send path for firm-branded email. Mission Control is the household CRM. Advice-triggered mail lives on the household next to the plan and the trades.
Where do AI model and cloud diligence questions go?
Model providers and AWS are named here so the stack is visible. Engines decide recommendations; models explain; humans escalate. SOC 2 Type II, Bedrock Guardrails, encryption, and access detail live on Security.